Lab Privacy Policy

Last updated: April 15, 2026

At Lab, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, address, email, phone number, and government-issued ID for account registration and identity verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations.[2][3] We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies during platform use.[2][5]

How We Use Your Information

Your information is used for account creation, management, identity verification, and age confirmation as required by Australian gambling laws.[2][5] We process deposits, withdrawals, and transactions, while personalizing gaming experiences and providing recommendations.[2][3] Data supports fraud prevention, security, responsible gambling measures, customer support, marketing, and regulatory compliance including AML and reporting to authorities like AUSTRAC.[1][3]

Information Sharing

We disclose personal information only as permitted under Australian privacy laws, such as to regulatory bodies, law enforcement, or the ACT Gambling and Racing Commission when required.[1][3] Sharing occurs with trusted service providers like payment processors and identity verification services, who must comply with the APPs and confidentiality agreements.[2][3] We do not sell your information to third parties.[3]

Data Security

We maintain the security of your personal information using encryption, secure servers, and access controls to protect against unauthorized access, loss, or misuse.[2][4] Robust measures including firewalls and regular security audits ensure data integrity in line with the Privacy Act 1988.[1][4] Information is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML requirements, then securely disposed.[3]

Your Rights

Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information held by us.[2][4] You may request details on how your data is processed, restrict certain uses, withdraw consent for non-essential processing, or complain about privacy breaches.[2][4] Where practicable, you can transact anonymously or using a pseudonym; contact us to exercise these rights.[4]

Cookies and Tracking

We use cookies and similar technologies to collect technical data like IP addresses and browsing behavior for site functionality, analytics, and security.[2][6] These enable personalized experiences and fraud detection while complying with Australian privacy standards.[2]

Contact Us

For privacy concerns or to exercise your rights, contact our Privacy Officer.